Privacy Policy
JAX Home Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit jaxhome.pro or contact us by phone.
1. Information We Collect
We may collect the following information:
- Contact information you voluntarily provide (name, phone number, address)
- Information about the services you request
- Automatically collected data: IP address, browser type, pages visited, referring URL, device type, and session identifiers
- Click and call tracking data for advertising performance purposes (gclid, msclkid, UTM parameters)
2. How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and provide quotes
- Schedule and perform home improvement services
- Improve our website and advertising effectiveness
- Communicate with you about your project
- Send service-related follow-up communications (with your consent)
- Comply with legal obligations
3. SMS / Text Message Communications
If you opt in to receive SMS messages from JAX Home Pro, we may send you appointment reminders, project updates, and follow-up messages. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help. We will not share your mobile number with third parties for marketing purposes.
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service providers who assist in operating our business (scheduling, CRM, analytics)
- Advertising platforms (Google, Microsoft) for conversion tracking purposes only, using anonymized or aggregated data
- Law enforcement or government agencies when required by law
5. Cookies and Tracking Technologies
Our website uses session storage and cookies to improve your experience and track advertising performance. We collect click identifiers (gclid, msclkid) from paid advertising platforms to measure campaign effectiveness. You can disable cookies in your browser settings, though this may affect site functionality.
6. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship plus a reasonable period afterward for legal and business purposes.
8. Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications at any time
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Phone: (904) 320-2472
- Address: Jacksonville, FL